Help Center

Find answers and get support for Lyons Properties

How Can We Help?

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Call Us

+254 748 389 151

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Email

support@lyonsproperties.com

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Hours

Mon-Fri 8am-6pm

Frequently Asked Questions

Getting Started

How do I create an account?

Click 'Sign Up' in the top right corner, enter your phone number, and verify with OTP. You can choose to register as a tenant, vendor, or service provider.

How do I list my property?

Register as a vendor, complete your business profile, then go to your dashboard and click 'Add Property'. Fill in details and publish.

Is it free to list properties?

Yes! The Free plan includes up to 3 property listings. Upgrade for more listings and AI marketing features.

Payments

How does M-Pesa payment work?

We use M-Pesa STK Push. When you pay, you'll receive a prompt on your phone. Payments are processed instantly.

What payment methods are accepted?

M-Pesa, credit/debit cards, and bank transfers. M-Pesa is fastest and most popular in Kenya.

Is my payment secure?

Yes! All payments go through secure M-Pesa and Stripe interfaces. We never store your credentials.

For Vendors

What are the subscription plans?

Free (3 properties), Starter (KES 4,999/mo), Professional (KES 14,999/mo), Enterprise (KES 49,999/mo).

How do AI agents help my business?

Lydia handles WhatsApp inquiries 24/7. Social media agents post listings. Lead qualification agents convert prospects.

Can I manage multiple properties?

Yes! The vendor dashboard manages all properties, track inquiries, view analytics, and handle maintenance.

For Tenants

How do I submit a maintenance request?

Log in to tenant dashboard, go to Maintenance, click 'New Request'. Our team coordinates with your landlord.

How do I pay rent through the platform?

Go to dashboard, select property, click 'Pay Rent', follow M-Pesa prompt. Instant credit.

Can I use the platform as both tenant and vendor?

Yes! Register and update your profile to add vendor capabilities.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

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